Delete your account
How to delete your DragoXStream Player account and the data linked to it.
Delete it in the app (immediate)
- Open the DragoXStream Player app and sign in to the account you want to delete.
- Go to Settings → Account.
- Scroll down and tap Delete Cloud Account.
- Confirm with Delete Account.
The account is deleted straight away and you are signed out.
Or ask us to delete it
If you can't use the app, email privacy@dragoplayer.in from the email address on your account, with the subject "Delete my account" and your username. We may ask you to confirm the request. We delete the account within 30 days and reply when it's done.
Delete some data and keep your account
- On your phone: clear your viewing history, search history, favorites and other app data in the app under Settings → Data Management. This data is never on our servers.
- On our servers: email privacy@dragoplayer.in from the email address on your account, with the subject "Delete my data", your username and what to delete: your support requests and replies, your watch statistics, your notification history, or your registered devices. We delete it within 30 days and reply when it's done. Your account and sign-in stay as they are.
What is deleted
- Your username, email address, name, password and Google account details (if you signed in with Google), and your profile picture address
- All your sign-in sessions and registered devices, including their notification tokens
- Your notification history, watch statistics and support requests with their replies
What is kept
- Usage records (for example, that a link was opened on a given day) are kept without any link to you.
- DragoXStream Ad-Free purchase records are detached from you and their purchase token is deleted. We keep a one-way hash of the token so the same purchase can't be claimed twice, and the record as long as tax and accounting law requires. Deleting your account does not cancel a Google Play subscription: cancel it in Google Play first.
- Server logs are deleted automatically after 14 days (web server) and up to 30 days (application).
Data stored only on your phone (history, favorites, downloads and settings) is not on our servers. Clear it in the app under Settings → Data Management, or uninstall the app.
See our Privacy Policy for more.